Question 1

How can I use the Dashboard for daily operations?

Accepted Answer

The Dashboard gives you a quick snapshot of business health, including key counts, recent activity, and operational signals. Start your day here to identify pending actions, then open individual modules like Attendance, Leads, or Subscriptions to act on specific items.

Question 2

What can I do from the Members module?

Accepted Answer

The Members module is your central member directory. You can add new members, update profile details, track plan status, review activity context, and quickly navigate to related workflows like attendance, subscriptions, cards, or communication touchpoints.

Question 3

How does the Member Cards module help front-desk check-ins?

Accepted Answer

Member Cards supports identity and access workflows by making it easy to issue and manage member card records. Teams can use this during check-in and validation flows to reduce manual errors and speed up reception operations.

Question 4

How should we use the Attendance module effectively?

Accepted Answer

Use Attendance to log daily member presence and monitor consistency. Regular tracking helps identify inactive members early, supports retention conversations, and gives management reliable numbers for peak-hour planning and staffing decisions.

Question 5

What is the difference between Plans and Subscriptions?

Accepted Answer

Plans define the products you sell, such as duration, pricing, and offer structure. Subscriptions are member-level enrollments into those plans. In short: configure your catalog in Plans, then manage each customer's active or past enrollments in Subscriptions.

Question 6

Can I manage renewals from the Subscriptions module?

Accepted Answer

Yes. Subscriptions helps track active, expiring, and completed enrollments so your team can follow up before expiration. This enables proactive renewals, clearer payment discussions, and better month-over-month revenue predictability.

Question 7

What workflows are covered in the Trainers module?

Accepted Answer

The Trainers module organizes trainer profiles and assignment context so you can map staff to members, classes, or specialized services. It acts as the operational base for trainer-led experiences and accountability.

Question 8

How do Classes, Slots, and Class Roster work together?

Accepted Answer

Classes define the session type, Slots define when sessions run, and Roster tracks who is assigned or attending each slot. Together, they provide a complete class lifecycle from schedule setup to actual participation.

Question 9

How is PT scheduling handled?

Accepted Answer

The PT Bookings module helps organize one-on-one personal training appointments, making it easier to coordinate trainer availability and member preferences. Use it to reduce booking conflicts and maintain service quality.

Question 10

Where should training and nutrition plans be managed?

Accepted Answer

Use Workouts for structured training programming and Diet for nutrition-focused guidance. Keeping both updated helps trainers deliver personalized coaching and lets members follow a consistent fitness plan inside one platform.

Question 11

How do Leads, Marketing, and Campaigns improve conversions?

Accepted Answer

Leads captures prospect data, Marketing organizes outreach strategy, and Campaigns supports execution. This flow helps teams track prospect progress from first contact to conversion while keeping communication efforts measurable and consistent.

Question 12

How should we send updates to members and staff?

Accepted Answer

Use Announcements for broad communication and Notification Templates/Log for repeatable and traceable messaging workflows. This ensures communication stays consistent, timely, and auditable across operational and promotional messages.

Question 13

What insights can Reports and Report Schedules provide?

Accepted Answer

Reports helps analyze operational and business performance, while Report Schedules automates recurring delivery of important summaries. Together, they reduce manual reporting effort and improve decision-making cadence for owners and managers.

Question 14

Can Gymnaut help with cost and facility tracking?

Accepted Answer

Yes. Expenses supports financial outflow tracking, Maintenance helps track facility tasks, and Equipment supports asset context. These modules improve cost visibility and help maintain a safe, reliable training environment.

Question 15

How do Branches and Tenants support multi-location operations?

Accepted Answer

Branches helps organize location-level operations, while Tenants separates business entities in a multi-tenant setup. This structure is useful when running multiple gyms or client organizations with clean operational boundaries.

Question 16

Where should admin configuration and issue handling happen?

Accepted Answer

Use Settings for system configuration and preferences, and Support/Help modules for guidance and issue resolution workflows. Keeping admin decisions centralized reduces inconsistency across teams and locations.

Frequently Asked Questions

Common questions about Gymnaut